Cotel Business Solutions specializes in designing custom phone and voice solutions for businesses of all sizes throughout New York, NY, and the surrounding areas. Whether you need a modern VoIP system, a digital phone network, or support for a traditional analog system, we create a solution tailored to your specific needs and pair it with the ideal carrier services to ensure seamless communication.
Enjoy a seamless, worry-free telecommunications experience from start to finish. Our industry-certified team handles every detail—planning, design, installation, and maintenance. We specialize in creating custom solutions for any environment, from brand-new constructions to existing office upgrades, ensuring you get the perfect system on time and on budget.
Cotel Business Solutions provides advanced Voice over IP (VoIP) services for businesses throughout the New York area. We deliver flexible, feature-rich communication solutions designed to significantly lower your monthly phone bill while providing the modern capabilities your business needs to thrive.
Voice over IP (VoIP)—also known as IP Telephony—leverages your existing internet infrastructure to transmit voice as data, replacing the need for analog phone lines. This digital approach not only reduces telecommunication expenses but also unlocks robust features and scalability, giving you a flexible platform to optimize communications across your entire organization.
In a fast-paced market like New York, reliable communication is non-negotiable. While mobility is key, the desk phone remains the command center for professional communication—a critical tool that directly boosts productivity.
That's why Cotel Business Solutions is committed to providing a seamless, integrated experience. We carefully select our technology partners, choosing only those who engineer their phones and software to work together flawlessly. Unlike providers who may bundle generic devices, we only offer purpose-built solutions that guarantee the reliability and superior user experience New York businesses demand.
At Cotel Business Solutions, we proudly embrace our role as legacy technology experts. We leverage decades of direct, hands-on experience to offer specialized installation, meticulous service, and ongoing maintenance for these crucial systems. Our team possesses a deep mastery of the analog infrastructure that forms the communication backbone of many New York City buildings. We understand its nuances, its strengths, and exactly how to keep it performing perfectly.
For businesses that depend on existing analog lines to meet building codes, or require new, fail-safe installations for life-safety applications like alarms, elevators, and emergency call boxes, our technicians provide the expert support required. We understand that these aren't just phone lines; they are your guarantee of safety, compliance, and operational continuity. Our commitment is to ensure that your most dependable lines of communication perform flawlessly when you need them most.
Learn how Cotel Business Solutions can design an affordable, customized digital or analog phone system, or upgrade your existing system. Contact us today for a no-obligation telecom needs assessment.
VOIP phone service typically costs significantly less than equivalent service from traditional telephone service providers. Cost savings are also achieved by using a single network to carry both voice and data. This is especially true if you have underutilized network capacity that you can use for VOIP.
And while there is a monthly cost for your Internet service, using VOIP over this service usually does not involve any extra charges, so your calls (even international calls) are essentially free!
VOIP service from Cotel Business Solutions provides your New York, NY business with flexibility that traditional phone networks cannot. Incoming phone calls are automatically routed to your VOIP phone, wherever you plug it into a network. You can take your VOIP phone on a vacation or business trip, and anywhere you connect it to the Internet, you can receive your incoming calls.
Employees who use VOIP phones can work from anywhere they have a reliable Internet connection. This can help you reduce expenditures on office space and equipment, and help your employees reduce their commuting time and expenses.
VOIP also supports features such as call management, call forwarding, voicemail and IVR (interactive voice response), which can help your New York, NY business maintain a professional presence in the marketplace.
Cotel Business Solutions provides business VOIP service with all the tools and enterprise features that your New York, NY business needs to succeed.
Fortunately, switching to VOIP doesn’t require significant changes in your business’ IT infrastructure. However, you do need to make sure that your broadband Internet connection is able to handle the increased traffic. VOIP can be sensitive to network conditions, so if your connection is overloaded it may cause calls to become garbled. It’s easy to find out whether your broadband connection can handle voice traffic by using an online speed test; these tests are free and widely available.
If your connection isn't fast enough, you can upgrade to a faster link, or install a second line dedicated to handling VOIP traffic. Cotel Business Solutions will work with you to determine how many channels you’ll need to support your business operations. It's a good idea to take some time to monitor how your staff uses their phones, especially during busy times, to get a clear picture of how many simultaneous VOIP calls you’ll need to support. No matter many channels you have, you can set up as many extensions as you like, and make unlimited internal calls.
Our business VOIP service also provides reporting (trunk status, call statistics and more), diagnostics, and the ability to block calls to premium-rate and international phone numbers.
Cotel Business Solutions can also port your existing phone numbers over to your VOIP trunk gateway. This can save your New York, NY business a significant amount of time and money, as you won't need to inform customers about new phone numbers, or reprint your business cards and marketing materials.
VOIP can also cut costs by eliminating the need for physical phones. Cotel Business Solutions offers softphone apps for Windows, Mac, iOS and Android devices, which can be used with lightweight headsets. But if you prefer desktop handsets, we offer a range of affordable IP-compatible models.
Another important decision to make is whether to choose onsite or cloud-hosted VOIP service. Running your own IP PBX phone system onsite is cheaper than having your service hosted in the cloud, and gives you complete control over your VOIP services. But there are tradeoffs as well. You’ll either need to purchase preconfigured hardware appliances, or install the backend software on a server you already own. And if you decide to use a server that's already handling other duties, you risk conflicts with other applications, which can be difficult to diagnose and fix. Also, running your own IP PBX can consume valuable IT resources that may be best allocated towards more strategic initiatives.
For smaller New York, NY businesses without the expertise to configure and manage an onsite IP PBX, cloud hosting is a great solution. Cotel Business Solutions offers convenient packages that include preconfigured SIP trunks, channels and call routing features. You can monitor your VOIP services via our web portal, and your remote employees can access VOIP services even if your main office is offline or inaccessible.
VOIP is a powerful and easy-to-implement functionality for New York, NY businesses, providing the benefits of cheap local and international calls, easy scalability, professional call management features, and excellent support for a mobile workforce. Escape the high rates charged by traditional telephone service providers!
If you have an existing analog or VOIP phone system that is in need of upgrading, our experienced technicians will conduct a full evaluation of your current equipment and infrastructure. We will work to gain an understanding of your budget and your goals in upgrading your telecom services. We will then design a comprehensive retrofit plan, tailored specifically to your business operations. Unlike other providers, Cotel Business Solutions offers more than just a one-size-fits-all solution. Our ability to provide custom phone system solutions sets us apart from our competitors and allows us to build lasting relationships with our New York, NY customers.
Cotel Business Solutions draws upon our expertise with voice and data technologies to recommend and implement voice and data carrier solutions that meet all of your New York, NY business’ communication needs. As your one-stop communications partner, we can help improve your telecommunications performance and reduce your expenses by providing customized solutions for:
Cotel Business Solutions has deep industry expertise in negotiating service rates with all major carriers. We can provide a custom-designed, carrier-neutral solution that fits your existing needs, and provides flexibility for future business growth.
Whether you need to add a new line to an existing New York, NY business, or create a Wide Area Network across the world, our in-house team can manage the entire process – from proposing a custom solution, to installing the system, to servicing and troubleshooting any issues that may arise.
Contact our team today to learn more about the IT and security solutions we can provide. From minor upgrades to major overhauls, we’re here for you.
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